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Discord integration

The Biel.ai Discord bot lets members of your server ask questions about your documentation directly in any channel using the /ask slash command.

Discord Integration

What you can do​

  • Slash command: members use /ask to get instant answers from your documentation.
  • Works in any channel: the bot responds wherever it has permission, no setup per channel required.
  • Reset the conversation: use /clear in any channel to start a fresh conversation context.

Prerequisites​

  • A Biel.ai account with a project that has indexed content.
  • A Discord server where you have Manage Server permission (required to authorize bots).

Setup​

  1. Go to your project settings in the Biel.ai dashboard.
  2. Under the Integrations section, find the Discord card and click Add to Discord.
  3. Discord opens an authorization page. Select the server where you want to install the bot and click Authorize.
  4. After authorizing, you are redirected back to Biel.ai and the bot is connected.

The /ask command is registered immediately and available to all members of the server.

Usage​

Asking questions​

In any channel in your server, type:

/ask question: How do I reset my password?

The bot responds with an answer sourced from your documentation.

Starting a new conversation​

Biel remembers the previous messages in a channel so it can answer follow-up questions with context. To reset that context and start a fresh conversation, run:

/clear

Only you will see the confirmation, and your next /ask in that channel starts from scratch.

Not getting answers?

Make sure your Biel.ai project has indexed content. You can check this from the Sources tab in your project settings.

Troubleshooting​

The /ask command doesn't appear

Discord can take a few seconds to register new slash commands. Wait a moment and try again. If it still doesn't appear, try restarting your Discord client.

The bot doesn't respond

Check that the bot has Send Messages and Use Application Commands permissions in the channel. These can be configured in the channel's permission settings.

The bot gives incorrect or outdated answers

Re-index your documentation in the Biel.ai dashboard to make sure the bot is querying the latest content.

Need help? Contact us or visit the support page.