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Slack integration

Connect your Biel.ai project to Slack and let users interact with your documentation bot directly from any channel or direct message. The bot answers questions using your indexed documentation, with full source citations.

Slack Integration

What you can do​

  • Answer questions in channels: users mention @Biel.ai and get an instant answer.
  • Direct message support: users chat with the bot privately without leaving Slack.
  • Reset the conversation: use the /clear slash command to start a fresh conversation context in any channel or DM.

Prerequisites​

  • A Biel.ai account with at least one project and indexed documentation.
  • A Slack workspace where you have permission to install apps.
  • Admin access to your Biel.ai dashboard.

Setup​

1. Connect your Slack workspace​

  1. In the Biel.ai dashboard, open the project you want to connect.
  2. Go to Settings and scroll down to the Integrations section.
  3. Click Add to Slack.
  4. You will be redirected to Slack's authorization screen. Review the permissions and click Allow.
  5. Once authorized, Slack redirects back to Biel.ai and the workspace is connected.

2. Invite the bot to a channel​

After connecting, invite the bot to any channel where you want it to respond:

/invite @Biel.ai

For direct messages, users can find the bot by searching its name in the Slack search bar.

Usage​

Asking questions​

In a channel, mention the bot followed by your question:

@Biel.ai how do I authenticate with the API?

In a direct message, send your message directly, no mention needed:

What are the system requirements?

The bot will respond with an AI-generated answer from your documentation.

Starting a new conversation​

Biel keeps conversation context per channel so it can answer follow-up questions. To reset that context, run:

/clear

Only you will see the confirmation, and the next message in that channel starts a fresh conversation.

Not getting answers?

Make sure your Biel.ai project has indexed content. You can check this from the Sources tab in your project settings.

Troubleshooting​

The bot does not respond to mentions

Make sure the bot has been invited to the channel with /invite @Biel.ai. The bot can only see messages in channels it has been added to.

The /clear command doesn't appear

Slack can take a few seconds to register slash commands after the bot is installed. Wait a moment and try again. If it still doesn't appear, reload Slack.

The bot gives incorrect or outdated answers

Re-index your documentation in the Biel.ai dashboard to make sure the bot is querying the latest content.

Need help? Contact us or visit the support page.