Customization

Configure the Biel.ai widget appearance, behavior, and AI settings.

Widget

Configure widget properties and positioning

Customize colors, fonts, and CSS

Enable dark mode support

Set the chatbot greeting message

Choose the AI model

Configure AI behavior and response style

Control reasoning depth (Auto, Instant, Think)

PII redaction, IP collection, Terms & Conditions

Configure search ranking and metadata

Add category filters to search results

Render the chatbot inline in your page

Multi-agent routing (Enterprise)