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View analytics

View analytics

The Analytics view tracks project activity for a selected period, organized into two tabs:

important

Only Administrator, Maintainer, or Editor roles can view analytics. See Manage roles.

Chatbot analytics​

  • Chats: Total number of chat sessions.
  • Messages: Total number of messages exchanged.
  • Unique users: Number of distinct users who interacted with the chatbot.
  • Satisfaction: User satisfaction percentage.
  • Daily chat activity: Graph showing chat activity over time.
  • Key pages driving conversations: URLs where chatbot conversations originated, with occurrence counts.
  • Top countries driving conversations: Geographic distribution showing which countries users are chatting from.
  • Frequently asked questions (Professional, Business, and Enterprise plans): Most common questions asked to your chatbot, grouped by semantic similarity. Analyzed daily.
  • Content gaps (Professional, Business, and Enterprise plans): Questions the chatbot couldn't answer, with AI-powered suggestions on how to fix them. Consumes 10 interactions per analysis. Analyzed daily.

Search analytics​

  • Unique users: Number of distinct users who performed searches.
  • Searches: Total number of search queries.
  • Searches clicked: Percentage of searches where users clicked on a result.
  • Daily search activity: Graph showing search activity over time.
  • Top search terms: Most frequently searched terms with occurrence counts.

Troubleshooting​

FAQs or content gaps not showing​

  • Plan requirement: These features require a Professional, Business, or Enterprise plan.
  • Recently upgraded: Wait 24 hours — the analysis runs daily.
  • No historical data: Biel.ai only processes conversations that occur after your upgrade.
  • No conversations: There were no chatbot conversations to analyze from the previous day.