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View analytics

View analytics

In the Analytics view, you can track project activity for a selected period. The analytics are organized into two tabs:

important

Only users with the Administrator, Maintainer, or Editor role can view analytics. For more details, see Manage roles.

Chatbot analytics​

The Chatbot tab displays analytics related to chatbot conversations, including:

  • Chats: Total number of chat sessions.
  • Messages: Total number of messages exchanged.
  • Unique users: Number of distinct users who interacted with the chatbot.
  • Satisfaction: User satisfaction percentage.
  • Daily chat activity: Graph showing chat activity over time.
  • Key pages driving conversations: URLs where chatbot conversations originated, with occurrence counts.
  • Top countries driving conversations: Geographic distribution showing which countries users are chatting from.
  • Frequently asked questions (Professional, Business, and Enterprise plans)**: ** Most common questions asked to your chatbot, grouped by semantic similarity. This data is analyzed daily.
  • Content gaps (Professional, Business, and Enterprise plans)**: ** Questions the chatbot couldn't answer, with AI-powered suggestions and tips on how to fix them. Analyzing content gaps consumes 10 interactions per analysis. This data is analyzed daily.

Search analytics​

The Search tab displays analytics related to search interactions, including:

  • Unique users: Number of distinct users who performed searches.
  • Searches: Total number of search queries.
  • Searches clicked: Percentage of searches where users clicked on a result.
  • Daily search activity: Graph showing search activity over time.
  • Top search terms: Most frequently searched terms with occurrence counts.

FAQ​

I cannot see FAQs or content gaps data​

If you're not seeing data in the Frequently asked questions or Content gaps sections, this could be due to one of the following reasons:

  • You are not on a Professional, Business, or Enterprise plan. These features are only available on paid plans. Upgrade your subscription to access them.
  • You recently upgraded. After upgrading, please wait 24 hours for the data to appear. The analysis runs daily.
  • No historical data is processed. Data tracking begins after you upgrade. Biel.ai does not process conversations that occurred before your subscription started.
  • No conversations to analyze. There were no chatbot conversations or relevant questions to analyze from the previous day.