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Data privacy

On this page, you will learn how to manage data privacy settings in Biel.ai to enhance user security and comply with privacy regulations such as GDPR and CCPA.

important

Only users with the Administrator or Maintainer role can manage projects. For more details, see Manage roles.

Remove personal identifiable information​

You can configure Biel.ai to automatically detect and remove sensitive information, such as names, emails, and phone numbers, from chat conversations to protect user privacy.

Once a user enters personally identifiable information (PII), it will not be stored on our servers. Instead, it will be replaced with a placeholder (e.g., [REDACTED-email], [REDACTED-name]).

To enable PII removal, follow these steps:

  1. Open app.biel.ai.

  2. Log in with your account credentials.

  3. In the dashboard, click Projects in the top navigation bar.

  4. Find and select your project from the list.

  5. Click Settings.

  6. In the Data privacy section, enable Remove Personally Identifiable Information (PII):

    Disable PII

  7. Future conversations will automatically redact PII.

Disable IP address collection​

You can choose not to collect user IP addresses. However, disabling this feature will affect certain analytics capabilities, including:

  • Detecting the user's country.
  • Counting unique users accurately.

To disable IP address collection:

  1. Open app.biel.ai.

  2. Log in with your account credentials.

  3. In the dashboard, click Projects in the top navigation bar.

  4. Find and select your project from the list.

  5. Click Settings.

  6. In the Data privacy section, enable Stop collecting IPs:

    Disable IPs

Require to accept Terms & Conditions before opening the chat​

You can configure the chat widget to require users to accept Terms & Conditions before they can start a conversation.

Chatbot widget for docs

To enable this requirement, configure the widget as follows:

<biel-button 
    show-terms-modal="true" 
    terms-title="Chatbot Terms & Conditions" 
    terms-description="Please review our <a href='https://biel.ai/terms' target='_blank' rel='noopener'>Terms & Conditions</a> before proceeding." 
    terms-checkbox-text="I have read and agree to the Terms & Conditions." 
    project="<PROJECT_ID>"> Ask AI
</biel-button>

Replace <PROJECT_ID> with your actual project ID. If needed, update the terms-description link to direct users to your specific Terms & Conditions or privacy policy.