Files
Upload documents directly to your project. Biel.ai indexes their content for assistant answers. Files are excluded from the widget’s default page search.
Your assistant does not expose a link to the stored file in citations. Its content can be used in answers by anyone who can access your assistant. Use project access control to restrict who can query it.
Supported formats
| Format | Extensions |
|---|---|
.pdf | |
| Word | .docx |
| PowerPoint | .pptx |
| Excel | .xlsx |
| Delimited data | .csv |
| Markdown and text | .md, .txt |
| Structured data | .yaml, .yml, .json, .xml |
| Documentation and web files | .rst, .html, .css, .js |
Requirements
- Each file can be up to 10 MB.
- Use the listed extension. Legacy Office formats such as
.doc,.xls, and.pptare not supported. - Files must not be empty or password-protected.
Upload files
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In the Biel.ai dashboard, select an existing project. Files are available after you create the project.
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Go to Settings > Sources > Files.
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Drag files into the upload area, or click Browse files. Wait until the files appear in the uploaded-file list.
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Click Refresh sources to index the files. Check the loading status and Logs in the project dashboard.
Scanned PDFs
Use clear scans with legible text. Low-quality scans and complex layouts may produce incomplete answers.
Manage files
For text and HTML files, use the Preview or Edit icon next to the file. After editing, click Save in the editor. For other formats, delete the old version and upload the replacement. Click Refresh sources after changing files to index the current set.
Use the Download icon next to an uploaded file in Settings > Sources > Files to retrieve the original file. To remove a file, click its Delete icon.
Troubleshooting
Upload failures
- Check that the file is no larger than 10 MB.
- Verify the file format is supported.
- Check that the file is not empty, corrupt, or password-protected.
Content not indexing
- Refresh sources after upload, then allow the crawl to finish.
- For scanned PDFs, use a clear scan with legible text.
- If a large document is only partly indexed or a crawl reports that files were skipped, try refreshing sources again. Contact us if the problem continues.
Refresh unchanged files
You do not need to upload unchanged files again. Click Refresh sources after uploading, editing, replacing, or deleting files. Unchanged files still count toward your plan’s indexed-page allowance.