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Confluence as a data source

Connect a Confluence Cloud space to Biel.ai to index your team's pages and make them searchable through the chatbot.

Prerequisites​

  • A Biel.ai account.
  • A project with indexed content.
  • Admin access to your Confluence space (required to generate API tokens).
  • Confluence Cloud (Server is not supported).

1. Generate a Confluence API token​

  1. In Confluence, click your avatar in the bottom left.
  2. Select API info.
  3. Click Create key and enter a name.
  4. Copy the token — you won't be able to view it again.

See Create and manage API keys for details.

2. Connect Confluence to Biel.ai​

  1. In the Biel.ai dashboard, select your project.
  2. Go to Settings > Sources > Confluence.
  3. Enter:
    • Space URL: e.g., https://yourcompany.atlassian.net/wiki/spaces/DOCS
    • Email: Your Atlassian account email.
    • API Token: The token from step 1.
  4. Click Save.
Finding your space URL

Navigate to any page in your Confluence space and copy the URL up to /spaces/SPACENAME.

Biel.ai starts indexing your pages automatically. Monitor progress in the Sources section.

Troubleshooting​

Authentication failed​

  • Verify your email matches your Atlassian account.
  • Check the API token is correct and hasn't expired.
  • Ensure you have access to the specified space.

Pages not indexing​

  • Check that pages are published (not drafts).
  • Verify space permissions allow API access.
  • Large spaces may take longer to process.

Content quality issues​

  • Confluence macros may not render properly in AI responses.
  • Consider excluding template or boilerplate pages with URL filters.