Manage billing and invoices
Download invoice PDFs and choose where to receive invoice emails from your team's billing settings.
Administrators and Maintainers can download invoices, edit billing details, and manage invoice email preferences. Only Administrators can open Manage billing to change payment methods or manage a self-service subscription. See Manage roles.
Where can I download an invoice?
- In the Biel.ai dashboard, open Team > Manage subscription.
- Click Billing settings and open the Invoices tab.
- Find the invoice and click its download button to save the PDF.
If your subscription shows Manage billing instead of Billing settings, use that button to open your billing portal.
Invoices appear within 48 hours of payment. If you need one sooner, or a paid invoice is still missing after that time, contact support.
How do I receive invoices automatically by email?
Automatic invoice emails are off by default. Enable them for your team to receive new paid invoices as PDF attachments.
- Open Team > Manage subscription > Billing settings.
- Select Billing details.
- Under Invoice emails, check Email invoices automatically.
- Enter the Invoice email address, such as your finance team's shared mailbox.
- Click Save preferences.
Email delivery is not immediate. You can still download available PDFs from Invoices while waiting for an email. If the Invoice emails section is unavailable, contact support.
Can I send invoices to a different email address?
Yes. In Billing details > Invoice emails, change Invoice email address and click Save preferences.
This address is used only for invoice emails. It does not change your billing contact email or your account login. Changing the recipient does not resend invoices already emailed.
How do I stop invoice emails?
In Billing details > Invoice emails, uncheck Email invoices automatically and click Save preferences. This does not cancel your subscription or remove access to invoice downloads. An email already being sent may still arrive.
If you enable email again later, invoices that became available while it was off are not emailed retroactively. Download them from Invoices.
How do I update the details on my invoices?
Open Team > Manage subscription > Billing settings > Billing details. In Billing information, click Edit details, update your company or personal details, billing email, address, or VAT / Tax ID, and click Save changes.
To correct an invoice that has already been issued, contact support with the invoice number and the details to change.
What if I cannot download an invoice or receive its email?
Check that you have selected the correct team and have an Administrator or Maintainer role. For email delivery, check the saved Invoice email address, confirm that Email invoices automatically is enabled, and check your spam folder. Older invoices may only be available to download, as explained above.
If billing information is temporarily unavailable, try again later. If the problem continues, contact support with your team name and invoice number, if available.
For plan changes, cancellations, usage limits, or a failed payment, see Manage subscription.